Frequently Asked Questions

In-stock orders are shipped within 48 business hours and generally delivered within 2 business days via Colissimo in mainland France. This means an average total delivery time of 3 to 4 business days between ordering and receipt.

Delivery times vary depending on the destination country and the shipping option chosen at checkout. Generally allow 5 to 10 business days for Europe and 10 to 20 days for non-EU destinations. An estimated delivery time is displayed during the order placement process.

For items in stock, preparation and shipping take place within 48 business hours. For pre-order items, the lead time is specified on the product page and can extend over several weeks depending on the items.

All orders are shipped via Colissimo (La Poste) within France and internationally, with online tracking.

Upon shipment, an email with a Colissimo tracking link is sent. Tracking is also available from your account space on sidearts.fr in the "My orders" section.

Contact us immediately by email at shop@sidearts.fr, stating your order number and attaching photos of the damage if possible. We will open a claim with Colissimo and keep you informed until the issue is resolved.

You have 14 days after placing your order to exercise your right of withdrawal in accordance with the Consumer Code. For any modification or cancellation request, please contact us as soon as possible at shop@sidearts.fr — if the order has not yet been shipped, we can intervene directly.

Pour les livraisons aux États-Unis, les droits de douane et taxes sont prépayés par SIDE ARTS : rien à régler à la réception. Pour les autres destinations hors Union Européenne (Suisse, Royaume-Uni, Canada, Australie…), les droits et taxes éventuels restent à la charge du destinataire selon la réglementation locale. Aucune formalité douanière au sein de l'UE.

We accept Visa and Mastercard, Apple Pay, Google Pay, PayPal, Klarna (installment payments), and cryptocurrency payments (USDC).

Klarna allows you to pay for your order in 3 or 4 interest-free installments. Eligibility and conditions are determined by Klarna at checkout based on your profile. The first installment is debited at the time of the order, subsequent installments on fixed dates.

Yes. All payments are processed via Shopify Payments with SSL/TLS encryption and 3D Secure authentication. No banking data is stored on our servers.

A specific size guide is available on each product page, in the "Size & Fit" section. It indicates the exact measurements of the item (shoulder width, length, etc.) to help you choose precisely.

Most of our pieces are cut in an oversized fit, true to the brand's streetwear aesthetic. For a more fitted look, take one size down from your usual size.

The material composition is specified in the description of each item. We primarily use premium materials suited to each piece (cotton, heavy jersey, twill, etc.).

Follow the care instructions on each item's label. In general: machine wash at 30°C inside out, no tumble drying, cool iron inside out.

The country of origin varies by product and is specified on each product page. The pieces are designed in France and produced in small batches by selected partners.

Direct exchanges are not offered. The procedure is as follows: return the item for a refund, then place a new order for the desired size. This avoids items going out of stock during the exchange process.

Refunds are processed within a few days of receipt and verification of the returned item, generally within a maximum of 14 days. The time it takes for the refund to appear in your bank account then depends on your bank (2 to 5 business days).

Return costs are at the customer's expense, in accordance with the right of withdrawal. We recommend tracked shipping for your security.

The SIDE ARTS CLUB is our newsletter-based membership program offering exclusive access to new articles, the latest brand news, promotional codes, and members-only events.

Yes, registration is completely free. Simply enter your email via the registration form on the website (popup, footer, or dedicated page).

Three channels available: by email at shop@sidearts.fr, via the contact form on sidearts.fr/pages/help, or via our social networks (Instagram, TikTok).

We respond Monday to Saturday during business days. The average response time is 24 to 48 hours depending on the volume of requests.

No, support is exclusively provided via email and online form to ensure traceable follow-up of each request.

No, account creation is not mandatory. You can order as a guest (guest checkout). However, creating an account allows you to track your orders, manage your addresses, and access your purchase history.

No, we do not currently offer gift cards.

On the product page of an out-of-stock item, click the "Notify me when available" button and enter your email address. You will receive an automatic notification as soon as it is back in stock.

Yes, we are open to wholesale inquiries and B2B partnerships. Contact us at shop@sidearts.fr detailing your project, company, and anticipated volumes.

No. We do not sell, rent, or transfer any personal data to third parties. Your data is used solely to process your orders and, with your consent, to send you our newsletter.