Frequently Asked Questions

In-stock orders are shipped within 48 business hours and generally delivered within 2 business days via Colissimo in mainland France. This means an average total delivery time of 3 to 4 business days between ordering and receipt.

Delivery times vary depending on the destination country. Generally allow 5 to 10 business days for Europe and 10 to 20 days for non-EU destinations. An estimated delivery time is shown when you place your order.

For items in stock, preparation and shipping take place within 48 business hours. For pre-order items, the lead time is specified on the product page and can extend over several weeks depending on the items.

In mainland France, all orders ship with Colissimo (La Poste), with online tracking. Internationally, we ship with Colissimo or UPS depending on the destination and the parcel — we choose the carrier at the time of shipping, and tracking is included either way. The carrier used is shown in the shipping confirmation email.

As soon as your order ships, you'll receive an email with the tracking link — Colissimo or UPS depending on the carrier used for your parcel. Tracking is also available from your account on sidearts.fr in the "My orders" section.

Contact us immediately by email at shop@sidearts.fr with your order number and, if possible, photos of the damage. We'll open a claim with the carrier concerned (Colissimo or UPS) and keep you informed until it's resolved — don't file the claim yourself, it has to be opened by the sender.

You have 14 days after placing your order to exercise your right of withdrawal in accordance with the Consumer Code. For any modification or cancellation request, please contact us as soon as possible at shop@sidearts.fr — if the order has not yet been shipped, we can intervene directly.

For deliveries to the United States, customs duties and taxes are prepaid by SIDE ARTS: nothing to pay on delivery. For other destinations outside the European Union (Switzerland, United Kingdom, Canada, Australia…), any duties and taxes are payable by the recipient according to local regulations. There are no customs formalities within the EU.

We accept Visa and Mastercard, Apple Pay, Google Pay, PayPal, Klarna (installment payments), and cryptocurrency payments (USDC).

Klarna allows you to pay for your order in 3 or 4 interest-free installments. Eligibility and conditions are determined by Klarna at checkout based on your profile. The first installment is debited at the time of the order, subsequent installments on fixed dates.

Yes. All payments are processed via Shopify Payments with SSL/TLS encryption and 3D Secure authentication. No banking data is stored on our servers.

A specific size guide is available on each product page, in the "Size & Fit" section. It indicates the exact measurements of the item (shoulder width, length, etc.) to help you choose precisely.

Most of our pieces are cut in an oversized fit, true to the brand's streetwear aesthetic. For a more fitted look, take one size down from your usual size.

The material composition is specified in the description of each item. We primarily use premium materials suited to each piece (cotton, heavy jersey, twill, etc.).

Follow the care instructions on each item's label. In general: machine wash at 30°C inside out, no tumble drying, cool iron inside out.

The country of origin varies by product and is specified on each product page. The pieces are designed in France and produced in small batches by selected partners.

Direct exchanges are not offered. The procedure is as follows: return the item for a refund, then place a new order for the desired size. This avoids items going out of stock during the exchange process.

Refunds are processed within a few days of receipt and verification of the returned item, generally within a maximum of 14 days. The time it takes for the refund to appear in your bank account then depends on your bank (2 to 5 business days).

Return costs are at the customer's expense, in accordance with the right of withdrawal. We recommend tracked shipping for your security.

The SIDE ARTS CLUB is our newsletter-based membership program offering exclusive access to new articles, the latest brand news, promotional codes, and members-only events.

Yes, registration is completely free. Simply enter your email via the registration form on the website (popup, footer, or dedicated page).

Three channels available: by email at shop@sidearts.fr, via the contact form on sidearts.fr/pages/help, or via our social networks (Instagram, TikTok).

We respond Monday to Saturday during business days. The average response time is 24 to 48 hours depending on the volume of requests.

No, support is exclusively provided via email and online form to ensure traceable follow-up of each request.

No, account creation is not mandatory. You can order as a guest (guest checkout). However, creating an account allows you to track your orders, manage your addresses, and access your purchase history.

Yes. The SIDE ARTS gift card is available in €25, €35, €50, €100 and €200 on the gift card page. The recipient gets a unique code by email, valid across the whole site with no expiry date. The balance can be used in one or several purchases. It cannot be reloaded, refunded or exchanged for cash.

On the product page of an out-of-stock item, click the "Notify me when available" button and enter your email address. You will receive an automatic notification as soon as it is back in stock.

Yes, we are open to wholesale inquiries and B2B partnerships. Contact us at shop@sidearts.fr detailing your project, company, and anticipated volumes.

No. We do not sell, rent, or transfer any personal data to third parties. Your data is used solely to process your orders and, with your consent, to send you our newsletter.